Overseas Departure Service Airside to Gate

Corporate OASA2

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  • Pre-flight check – delays, seat allocation confirmation, and special assistance bookings checked with airlines.
  • Kerbside meet – clients would be met at prearranged drop off point with a luggage trolley, luggage assistance arranged if required (if porters needed an additional cost can be paid at airport).
  • Escorted to, and when possible, expressed through Check-In.
  • Escorted to Security Control.
  • Escorted to airline lounges or pre-determined area within the departures lounge
  • Escorted to aircraft gate at a pre-arranged time, with the option to board first or last (subject to airline).
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COVID-19 Notice
What we and our partners are doing to help.

Let us make your Airport experience even safer and reassuring for you during this time.

Our customers’ safety is our priority, whilst we are working to each airport’s regulations, we have taken extra precautions with all services we provide to minimise any risk and maximise our customers and our staff’s safety.

We wish everybody the best of health, stay safe! 

Greeters

Our greeters will wear a protective mask at all times in and around the airports, and regularly sanitise their hands before, during and after every meet. They will not shake hands with anybody and where possible keep a distance greater than 1m. Our greeters will still assist with bags at their discretion and where luggage assistance is specifically booked.

Drivers

Our drivers are being advised to wear masks and gloves at all times. All Vehicles are cleaned regularly, internally and externally. Social distancing will be practised where possible.

Lounges

Some lounge partners remain closed throughout the lockdown period but once the current lockdown measures ease will re-open with the following in place:
  • Contactless reception – you will still be greeted with a warm welcome from the team but at a distance
  • Seating etc. has been adapted to still ensure guests can relax in comfort and style, socially distant from other groups.
  • All buffets have been withdrawn, in favour of table service
  • A new, high quality simplified hot and cold food menu will be introduced, which reduces interaction and minimises contact between the team and with guests.
  • Hand sanitiser will be available throughout the lounge for your peace of mind.
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