Don’t just take our word for it… Read some of our great feedback from a range of clients!
I just wanted to let you know that my client Mr John XXXXX and family have relayed to me that he thought you provided an exceptional service meeting and assisting him and his family through to boarding the aircraft, in fact he feels that it was the best meet & greet experience he has had in a long time from UK agents. (he travels a lot too!).
So on his behalf and ours thank you very much, for making his journey through Gatwick an enjoyable experience.
So thanks very much again for looking after them so well, we really appreciate it.
Just to let you know this lovely feedback we have had…. Mrs XXXXXX is one of our Chairmans Club Clients so thank you ever so much. Catherine. ‘Hi Catherine, I had XXXXX XXXXXX on the phone today who was absolutely full of praise for the M & G at the airport from CTC – she went on about how good they were for about 5 minutes. Just thought I would let you know. Natalie’
A really excellent service! Thank you!
Thank you once again
I just wanted to thank you for doing such an amazing job for my partner and I on arrival at Gatwick Airport for our flight to Cyprus last week. You made flying an absolute pleasure. Your colleague who met us on the way back was also superb so I am extremely grateful. I would be more than happy to write an email to your boss to let them know what an excellent job you did and what a fantastic service you provided me with. Please just let me know their contact details. As a full-time wheelchair user, things are not always easy when travelling and you made my journey stress free and extremely enjoyable, so thank you !
We have received some lovely feedback that our mutual clients wanted me to share with you.
“We had to mention the superb meet and greet service at Gatwick prior to departure. The gentleman was top draw in all respects, so much so, that if he hadn’t worked his magic we would have missed our 07.30 flight. Despite our online check in, it was a lovely surprise (extra service) that we really appreciated, please convey our thanks for assisting us.”
A big thanks and well done for such great feedback for such lovely clients.
Thank you for everything you do on a daily basis and going above and beyond for our clients. You provide a really special service that enhances our clients experience.
“Hello, I wanted to write to pass on some feedback after a recent holiday Due to a road traffic accident, the motorway I was travelling on was closed for close to 2 hours and I was stuck on there, this followed by a diversion around the accident meant I missed my outbound flight. The service provided by both Luke’s was exceptional and is a credit to your company.
On arrival at the airport I telephoned the emergency telephone helpline provided and spoke to Luke . From the outset Luke was extremely helpful and suggested a number of solutions. In the end we opted to purchase alternative flight seats to our destination airport but this raised concerns over onward travel and transfers which had obviously been missed. Again Luke was extremely helpful and contacted the team in France and managed to make arrangements for us to be met at the airport and that whilst we were on the flight the resort staff would try and sort something out. Throughout the various phone calls as I have already stated Luke was extremely helpful, but not only that he was re-assuring at what was quite a frantic time and I would like to pass on my sincere thanks for all the help he provided as without it I am not sure the holiday would have taken place.
Please accept this gift as a token of appreciation for the excellent service you provide at Gatwick Airport whenever I travel, in the main this is to Barbados but also recently to Genoa in Italy.
I really do appreciate the way you, Noel and your other staff look after me, in particular on my arrival back at Gatwick, meeting me with a wheelchair at the aircraft door.
Look forward to seeing you again when I next travel.
Dealing with a crisis at an airport is normally a nightmare but Noel was absolutely brilliant. Please pass my thanks on.
So big thank you to the greeters at LHR for some great work.
The arrangements recently at Gatwick were brilliant – please thank Noel ( who is now a favourite of mine) and the other man ( sorry , I have forgotten his name ) The next trip is in and out of Heathrow so could you please arrange for someone to meet me on Saturday 12th …………..
With all good wishes
I have just been speaking to Mrs XXXXX about her South Africa holiday and she said everything went like clockwork with the meet and greet you arranged in Cape Town, she was very impressed with the whole service, she said the people who met her were friendly and knowledgeable and she couldn’t fault a thing, so something we would book in the future!
Just to say the service at airport was brilliant. Joseph was our rep and he was excellent. We wouldn’t have made our flight without his assistance –
“Thanks for looking after them as always!!!”
He and his colleague were fantastic and it was a delight to have him on hand guiding us through after our early start this morning! I hope this recognition filters through to him.
They loved it so much they want to add on a VIP for the inbound too.