Our rep will be waiting at the designated reclaim belt with name displayed on their iPad, they will assist with as many bags as they can handle on their own or arrange for a porter/luggage assistance (extra charges apply) if the number of bags exceeds what the rep can handle. Our rep will escort the passengers out to their driver or onto their onward transportation or hotel arrangements.
Arrival Service at Baggage ReclaimASAB
An extra pair of hands at the baggage belts, our rep is there to greet you on arrival with trolleys at the ready!
If you require this service within 48 hours then please email email@example.com or call 0844 800 2048 and include all the details below
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What we and our partners are doing to help.
Let us make your Airport experience even safer and reassuring for you during this time.
Our customers’ safety is our priority, whilst we are working to each airport’s regulations, we have taken extra precautions with all services we provide to minimise any risk and maximise our customers and our staff’s safety.
We wish everybody the best of health, stay safe!
Our greeters will wear a protective mask at all times in and around the airports, and regularly sanitise their hands before, during and after every meet. They will not shake hands with anybody and where possible keep a distance greater than 1m. Our greeters will still assist with bags at their discretion and where luggage assistance is specifically booked.
Our drivers are being advised to wear masks and gloves at all times. All Vehicles are cleaned regularly, internally and externally. Social distancing will be practised where possible.
Some lounge partners remain closed throughout the lockdown period but once the current lockdown measures ease will re-open with the following in place:
- Contactless reception – you will still be greeted with a warm welcome from the team but at a distance
- Seating etc. has been adapted to still ensure guests can relax in comfort and style, socially distant from other groups.
- All buffets have been withdrawn, in favour of table service
- A new, high quality simplified hot and cold food menu will be introduced, which reduces interaction and minimises contact between the team and with guests.
- Hand sanitiser will be available throughout the lounge for your peace of mind.
Landside Arrival ServiceASL1
Are you Travelling in a large group, or have you organised onward travel for a party of strangers, we can be your welcome party! Perfect for cruise companies, school groups or one-off event organisers, our reps will be waiting in arrivals to greet and escort all passengers to their awaiting coach, fleet of cars or other onward travel arrangements. If you require this service within 48 hours then please email firstname.lastname@example.org or call 0844 800 2048 and include all the details below
Landside Departure ServiceDSL1
The ideal airport welcome. From car to security, our team will help you through all the processes in-between. Whether its some help with bags, ensuring mobility assistance to check-in, or a friendly and experienced aide to help navigate and take the stress out of the airport experience, we are here to help! If you require this service within 48 hours then please email email@example.com or call 0844 800 2048 and include all the details below
Airside Departure Service to the LoungeDSA1
The extended welcome. Sometimes it is too hard to say goodbye to us, why not prolong the goodbye and let us take you through security and get you settled in the lounge? It is another process we can help you with, we can even save you time waiting for special assistance if you require it. If you require this service within 48 hours then please email firstname.lastname@example.org or call 0844 800 2048 and include all the details below
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