Landside Departure Service

DSL1

£96.00

The ideal airport welcome. From car to security, our team will help you through all the processes in-between. Whether its some help with bags, ensuring mobility assistance to check-in, or a friendly and experienced aide to help navigate and take the stress out of the airport experience, we are here to help!

If you require this service within 48 hours then please email bookings@ctc-vip.com or call 0844 800 2048 and include all the details below 

× 2 days
Description

Our rep will meet you from a pre-arranged meeting point, assist with as many bags as they can manage on their own and escort you through check-in, expressing where possible and up to security.
Our office will be in contact 3 days before the service to arrange a meeting time and place.

Any queries you may have regarding check-in, luggage allowance, upgrades, seating etc. we will attempt to sort out before you arrive; if our rep is unable to do so, he will assist with those queries when you arrive.

If any member of the party requires wheelchair assistance we will endeavour to either make sure a member of the wheelchair assistance team is present with us or, we will wheel the passenger ourselves if they have nobody available; this is to ensure the time waiting for a wheelchair is minimal!

Assistance for luggage exceeding 4 bags (or one trolley load) will be subject to ‘luggage assistance charges, depending on the number of bags and the airport.

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COVID-19 Notice
What we and our partners are doing to help.

Let us make your Airport experience even safer and reassuring for you during this time.

Our customers’ safety is our priority, whilst we are working to each airport’s regulations, we have taken extra precautions with all services we provide to minimise any risk and maximise our customers and our staff’s safety.

We wish everybody the best of health, stay safe! 

Greeters

Our greeters will wear a protective mask at all times in and around the airports, and regularly sanitise their hands before, during and after every meet. They will not shake hands with anybody and where possible keep a distance greater than 1m. Our greeters will still assist with bags at their discretion and where luggage assistance is specifically booked.

Drivers

Our drivers are being advised to wear masks and gloves at all times. All Vehicles are cleaned regularly, internally and externally. Social distancing will be practised where possible.

Lounges

Some lounge partners remain closed throughout the lockdown period but once the current lockdown measures ease will re-open with the following in place:
  • Contactless reception – you will still be greeted with a warm welcome from the team but at a distance
  • Seating etc. has been adapted to still ensure guests can relax in comfort and style, socially distant from other groups.
  • All buffets have been withdrawn, in favour of table service
  • A new, high quality simplified hot and cold food menu will be introduced, which reduces interaction and minimises contact between the team and with guests.
  • Hand sanitiser will be available throughout the lounge for your peace of mind.
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