Our AssiStar Liaison will meet you at the predetermined meeting point, assist with luggage and escort you through check-in, expressing where possible and up to security. Our Liaison will escort all passengers through security (fast track available at selected airports charged up to £5 extra per person) and onward to the lounge in which you are booked (or any desired point within the departure lounge).
Our office will be in contact 48 hours before the service to arrange a meeting time and place.
If any member of the party requires wheelchair assistance we will endeavour to make sure a member of the wheelchair assistance team is present with us.
- The service is based on the duration period and not the description of the services offered.
- Service Duration from confirmed “Meet Time” = 150 minutes or less.
- If any delays (including flight delays) result in the service duration being exceeded, the AssiStar Liaison may have to stop the service for operational reasons.
- Luggage – The AssiStar Liaison will provide assistance with luggage but there may be instances when they cannot.