Our representative will be waiting at the aircraft jetty with name displayed on their iPad; they will escort passengers through passport control (Fast Track available at selected Airports charged up to £10 extra per person) and onwards to Baggage Reclaim, where they will assist with as many bags as they can handle on their own or arrange for a porter (extra charges apply) if the number of bags exceeds what the representative can handle. Our rep will escort the passengers out to their driver or onto their onward transportation or hotel arrangements.
If any member of the party requires wheelchair assistance we will endeavour to either make sure a member of the wheelchair assistance team is present with us or, we will wheel the passenger ourselves if they have nobody available; this is to ensure the time waiting for a wheelchair is minimal!
This service is for up to five people and additional passengers attract a charge of £15 per person. Taking into account delays and early arrivals this service is covered for up to three hours. Any additional hours are charged at £30 per hour per representative.