Guiding Star Arrival Service

AssiStar

£60.00

We’ll be your guiding star …

Collect your bags and we will meet you in the Arrivals Hall. We will assist with your luggage and help you with your onward connection. We can liaise with your chauffeur and escort you straight out to the drop off point, save time and parking costs. We can escort you to your  airport hotel or the railway station to catch your train. We can be there for whatever you require.

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1 day
Description

Our AssiStar Liaison will wait in the arrivals hall with your name displayed. They will assist with your luggage and onward connections. They will even take you to check in for your onward flight.

Guiding Star T&C’s

  • The service is based on the duration period and not the description of the services offered.
  • Service Duration starts from Scheduled Flight arrival time + 30 min. Service duration = 45 minutes or less.
  • If any delays result in the service duration being exceeded, the AssiStar Liaison may have to stop the service for operational reasons.
  • Luggage – The AssiStar Liaison will provide assistance with luggage but there may be instances when they cannot.
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COVID-19 Notice
What we and our partners are doing to help.

Let us make your Airport experience even safer and reassuring for you during this time.

Our customers’ safety is our priority, whilst we are working to each airport’s regulations, we have taken extra precautions with all services we provide to minimise any risk and maximise our customers and our staff’s safety.

We wish everybody the best of health, stay safe! 

Greeters

Our greeters will wear a protective mask at all times in and around the airports, and regularly sanitise their hands before, during and after every meet. They will not shake hands with anybody and where possible keep a distance greater than 1m. Our greeters will still assist with bags at their discretion and where luggage assistance is specifically booked.

Drivers

Our drivers are being advised to wear masks and gloves at all times. All Vehicles are cleaned regularly, internally and externally. Social distancing will be practised where possible.

Lounges

Some lounge partners remain closed throughout the lockdown period but once the current lockdown measures ease will re-open with the following in place:
  • Contactless reception – you will still be greeted with a warm welcome from the team but at a distance
  • Seating etc. has been adapted to still ensure guests can relax in comfort and style, socially distant from other groups.
  • All buffets have been withdrawn, in favour of table service
  • A new, high quality simplified hot and cold food menu will be introduced, which reduces interaction and minimises contact between the team and with guests.
  • Hand sanitiser will be available throughout the lounge for your peace of mind.
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