Our AssiStar Liaison will meet you at the predetermined meeting point, assist with luggage and escort you through check-in, expressing where possible and up to security. Our Liaison will escort all passengers through security (fast track available at selected airports charged up to £5 extra per person) and onward to the lounge in which you are booked (or any desired point within the departure lounge). Once through, our Liaison will agree a time and place to meet back up and escort you to the departure gate.
Our office will be in contact 48 hours before the service to arrange a meeting time and place.
If any member of the party requires wheelchair assistance, we will endeavour to either make sure a member of the wheelchair assistance team is present with us.
This service is for up to five people and additional passengers attract a charge of £15 per person. Taking into account delays and early arrivals this service is covered for up to 2.5 hours. Any additional hours are charged at £30 per hour per AssiStar Liaison.
- The service is based on the duration period and not the description of the services offered.
- Service Duration from confirmed “Meet Time” = 150 minutes or less.
- If any delays (including flight delays) result in the service duration being exceeded, the AssiStar Liaison may have to stop the service for operational reasons.
- Luggage – The AssiStar Liaison will provide assistance with luggage but there may be instances when they cannot.