Guiding Star Departure Service

AssiStar

£60.00

We’ll be your Guiding Star …

From the moment you arrive, feel the weight lift from your shoulders as we assist with your bags and escort you to your airline check in. We will assist with all the normal airport formalities before waving you off at security. Then you can shop till you drop, relax in the lounge or catch up on emails (Yawn) before you board your flight.

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15 minutes
Description

Our AssiStar Liaison will meet you at the predetermined meeting point, assist with luggage and escort to check-in, assist with formalities and up to security.

Our office will be in contact 2 days before the service to arrange a meeting time and place.

If any member of the party requires wheelchair assistance we will endeavour to make sure a member of the wheelchair assistance team is present with us.

Guiding Star T&C’s

  • The service is based on the duration period and not the description of the services offered.
  • Service Duration from confirmed “Meet Time” = 45 minutes or less.
  • The AssiStar Liaison must be informed of any delay longer than 15 minutes.
  • If any delays (including check in) result in the service duration being exceeded, the AssiStar Liaison may have to stop the service for operational reasons.
  • Luggage – The AssiStar Liaison will provide assistance with luggage but there may be instances when they cannot.
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COVID-19 Notice
What we and our partners are doing to help.

Let us make your Airport experience even safer and reassuring for you during this time.

Our customers’ safety is our priority, whilst we are working to each airport’s regulations, we have taken extra precautions with all services we provide to minimise any risk and maximise our customers and our staff’s safety.

We wish everybody the best of health, stay safe! 

Greeters

Our greeters will wear a protective mask at all times in and around the airports, and regularly sanitise their hands before, during and after every meet. They will not shake hands with anybody and where possible keep a distance greater than 1m. Our greeters will still assist with bags at their discretion and where luggage assistance is specifically booked.

Drivers

Our drivers are being advised to wear masks and gloves at all times. All Vehicles are cleaned regularly, internally and externally. Social distancing will be practised where possible.

Lounges

Some lounge partners remain closed throughout the lockdown period but once the current lockdown measures ease will re-open with the following in place:
  • Contactless reception – you will still be greeted with a warm welcome from the team but at a distance
  • Seating etc. has been adapted to still ensure guests can relax in comfort and style, socially distant from other groups.
  • All buffets have been withdrawn, in favour of table service
  • A new, high quality simplified hot and cold food menu will be introduced, which reduces interaction and minimises contact between the team and with guests.
  • Hand sanitiser will be available throughout the lounge for your peace of mind.
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